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Reservations and cancellation conditions

Booking Conditions
GENERAL CONDITIONS

1. INTRODUCTION
The purpose of this document is to regulate the TERMS or GENERAL CONDITIONS OF CONTRACTING of the Pre-Reservation and Online Reservation services (hereinafter, and without distinction, the Pre-Reservation and Online Reservation services, or services) DIAZ MESTRE SL. With its registered office at CALLE PORRATE, 13 ALTEA, ALICANTE.
The Terms You and User are used here to refer to all individuals and / or entities that for any reason access your WEB www.alteparadise.com or use the services.
The use of these services will imply the full and unreserved acceptance and validity of each and every one of the General Terms and / or Conditions, which will automatically be considered as incorporated in the contract signed with DIAZ MESTRE SL, without You need your written transcription in the same – collected in the latest updated version of these Terms and / or General Conditions.

2. USE OF ON-LINE RESERVATION SERVICES
2.1.Services on-line Reservation

A. Services On-line reservation: The purpose of the reservation is a room. THE USE OF THESE SERVICES, WILL SUPPRESS THE FULL ACCEPTANCE AND WITHOUT RESERVATION, AND THE VALIDITY, OF ALL AND ANY OF THE GENERAL TERMS OR CONDITIONS THAT WILL BE AUTOMATICALLY CONSIDERED IN THE CONTRACT THAT IS SUBSCRIBED WITH DIAZ MESTRE SL, WITHOUT YOUR NEED WRITTEN TRANSCRIPTION IN THE SAME – COLLECTED IN THE LAST UPDATED VERSION OF THESE TERMS AND / OR GENERAL CONDITIONS.
B. Recruitment or Booking procedure: When using the service the user will receive a confirmation email which will include confirmation that his purchase order is in the process of confirmation. If you are a consumer, once the charge / verified your card corresponding to your reservation, you will receive an email confirming the same, this mail serves as proof of your reservation.
15 days before arrival, a deposit of 30% of the total reservation will be charged. The rest of the amount will be paid directly at the establishment.

C. Cancellation fees: No charge will be made to your credit card if the cancellation is made at least 2 weeks before the day of entry to the holiday home.
If the cancellation is made during the 2 weeks prior to the day of entry, 30% of the total cost of the reservation will be charged to your credit card.
If cancellation takes place during the 1st week prior to the day of entry, 50% of the total cost of the reservation will be charged to your credit card.
If the cancellation is made 4 days before the day of entry, 100% of the total cost of the reservation will be charged to your credit card.
In case the client does not show up at the hotel without prior notice, he will be charged 100% of the total cost of the stay.
These clauses are not valid for bookings made with special rates. In this case, the respective conditions will apply.

D. Prices: The prices shown at the time of booking include VAT (or equivalent tax) according to the tax rate applicable at the time.
In the event that the tax rate changes between the date of the reservation and the date of delivery of the services, generating a disparity, according to the tax regulations, the tax rate to be applied to the final price will be that corresponding in the Time of delivery of the services or the accumulation of the tax, even in cases in which this would cause an increase in relation to the final price indicated to the customer during the reservation.
2.2 Users
The user undertakes to use the services in accordance with the Law, morality, good customs and public order, as well as with the provisions of these Terms and / or General Conditions of employment. Consequently, it is obliged not to use the services, with illicit purposes or effects and / or contrary to what is established in these Terms and / or General Conditions of contract, harmful to rights and / or interests of third parties or that, in any way , May damage the services, DIAZ MESTRE SL and / or its image.
2.3 The company Diaz Mestre S.L.
DIAZ MESTRE may, for greater agility and for the benefit of users, unilaterally modify, at any time and without prior notice, the services provided, or the Operating, technical and use conditions of the services. Likewise, users, in order to improve the service and establish an optimum level of quality, ultimate objective of DIAZ MESTRE SL, may suggest those modifications that they consider useful, contacting the responsible of the page through the Email address:
info@alteaparadise.com
alteaparadise@hotmail.com
3. PROTECTION OF THE PERSONAL DATA OF THE USERS BY DIAZ MESTRE
The user of the Online Booking services offered through www.alteaparadise.com, is voluntarily providing personal data (hereinafter Personal Data) and accepts expressly and fully and without reservation that DIAZ MESTRE SL Treat them in an automated way and incorporate a file with the purpose of being able to render and offer its services, a file for which DIAZ MESTRE SL is responsible, and that is registered or registered with the competent authority.

The data owners have at all times the right to access the file, being able to exercise the rights of rectification, cancellation and opposition in the Terms included in the data protection legislation. Likewise, the consent of the user to the processing and transfer of his personal data will be revocable at all times without retroactive effect, in accordance with the provisions of articles 6 and 11 of Organic Law 15/1999, of December 13, Protection Of Personal Data.

To these ends, it will be enough to contact DIAZ MESTRE SL by email alteaparadise@hotmail.com, or, writing to its address located in Calle Porrate num 13, in Altea. DIAZ MESTRE SL guarantees that it has adopted the appropriate security measures in its installations, systems and files. Likewise, DIAZ MESTRE guarantees the confidentiality of the Personal Data, although it will disclose to the competent public authorities the Personal Data and any other information that is in its power or is accessible through its systems and is required in accordance with the legal and regulatory provisions Applicable to the case.
The services of DIAZ MESTRE SL are not intended for minors and DIAZ MESTRE does not solicit or collect information regarding minors.
4. RIGHT TO MODIFY THE TERMS AND / OR GENERAL CONDITIONS OF CONTRACT

DIAZ MESTRE SL reserves the right to modify these Terms and / or General Conditions of contract, informing the users of the modifications made through www.alteaparadise.com
Cancellation:

– 15 days before arrival 30% of the reservation
– 48 hours before arrival 50% of the reservation
– 24 hours before arrival 100% of the reservation
Reservation:
– 15 days before arrival 30% of the reservation
– Rest of the amount on the arrival and in the checking procedure